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FAQ

 

 

How do I return my order? 

Need to Return Something? No problem.  It's easy and it's FREE! 

While we hope you and your pet love your order, we get it.  Sometimes it just doesn’t work out.  You can return your item(s), for any reason, for a full refund within 365 days of purchase.  We’ll even pay the return shipping.  All we ask is that you let us know why the item didn’t work for you.   

The easiest and fastest way for you to return an order is to login to your account at everypet.com to get a pre-paid label. 

  1. Go to everypet.com and click on Account in the upper right hand corner. 

  1. Log into your account using your email address and password. 

  1. Click on the order you wish to return. 

  1. Check the box to the left of the item(s) you wish to return and click on the ‘Submit’ box. 

  1. A pre-paid shipping label will be emailed to you for the items you are returning.  If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. 

  1. Now just print and tape it to your shipping box. 

  1. Bring it to any authorized UPS shipping location and you’re DONE! 

 

  

I want to cancel an order I just placed. How do I do that? 

EveryPet processes and ships orders immediately so you and your pet can get your goods as soon as possible.  You can cancel orders that haven’t shipped yet by contacting customer service by phone, live chat, or email. If the order has already shipped and you still wish to cancel it, you can file a return request (don’t worry, it’ll be approved) once you receive the order.  No need to refuse the package once it arrives, you’ll still be able to return it. 

 

 

Where's My Refund? 

You can expect a refund in the same form of payment originally used for purchase within 10 days of our receiving your returned product. In some cases a refund can be issued without requiring the item to be returned.  Your refund will include the cost of the item, plus any applicable sales tax.

 

Gift Returns 

All return credits are processed back to the original method of payment. Please be sure to let the purchaser know that the item just wasn’t quite right for you and your pet, as they will see the refund within 10 days of return receipt. 


Reorder/Exchange 

We do not offer exchanges, though we would love to help you find something that is right for you! Please feel free to return your order and place a new order for a different product.  

 

 

What forms of payment can I use? 

At Everypet.com, we accept all major credit cards.  


Payment Methods Accepted 

  • Debit Cards with Visa/MasterCard Logo 

  • Credit Cards including Visa, MasterCard, American Express, and Discover 

 

 

Does EveryPet have a Price Matching Policy? 

As our inventory changes and we bring in new favorites, you may see a drop in price after purchase. We’ll match the price of a qualifying item on everypet.com within 30 days after purchase.  The difference will be issued as a credit back to the original form of payment. Contact Customer Service via phone, chat, or using the Contact Us form located here. 


Competitor Price Matching 

We are happy to match the price of qualifying items at Amazon (excluding 3rd party sellers), Chewy, PetflowPetcoPetsmart, and Doctors Foster and Smith. Item must be identical and sale price must be current. As long as we can pull up the competitor’s price on their website, we will match it.  We are not able to price match shipping charges. 

 


What shipping carriers do you use? 

Shipping Cost  

We are happy to offer free shipping on all orders over $45 (before taxes and shipping)! Discount will apply at checkout on eligible orders. 

For all other orders below $45, a flat rate of $4.95 will apply for orders shipping to the continental US, as well as APO/FPO. At this time, we do not ship outside the contiguous United States. 

 

Shipping Carriers and Timeframes 

Our goal is to get orders to you and your pet as quickly as possible. To accomplish this, we use a variety of carriers to best serve you. Most orders will be delivered to your front door within 1-3 days of your order being received. 

 

Military APO / FPO Addresses  

UPS, 3-8 business days 

  • Please note these orders may take up to 21 days for delivery once received. 

 

 

Do you charge sales tax? 

EveryPet is required by law to collect sales tax on orders shipped to Nevada and Kentucky.  If your order is being delivered to either of these states, you will see sales tax being collected on your final order confirmation.